Job Description

Job Description

Job Description

This is a remote position.

Location: Remote (U.S.-based applicants only)

Company: North Food Group

Founded in the early 1980s, North Food Group is a trusted, full-service food distributor headquartered in Texas, with distribution centers in Dallas and Houston . We serve clients across Texas, Oklahoma, Kansas, New Mexico, Arkansas, and Louisiana , supplying grocery and restaurant chains including Fiesta, H Mart, 99 Ranch, La Michoacana, and El Paisa .

Driven by a culture of quality, integrity , and exceptional service , our team takes pride in building strong, lasting partnerships with customers and suppliers alike. We're expanding our customer support operations with talented remote team members who value reliability, empathy, and professionalism.

We’re hiring a Remote Contact Center Customer Service Representative to provide excellent support to our grocery and restaurant clients. This role is responsible for handling inbound and outbound customer communications, assisting with orders, resolving issues, and maintaining accurate records. If you’re a strong communicator with a positive attitude and a calm, solution-focused approach, we’d love to hear from you.

• Respond to customer inquiries via phone, email, and chat in a courteous and timely manner
  

• Assist customers with placing, tracking, or modifying orders
  

• Resolve product, delivery, or billing issues efficiently and professionally
  

• Maintain detailed records of customer interactions in our CRM or support system
  

• Collaborate with internal departments (sales, logistics, warehouse) to ensure customer satisfaction
  

• Escalate unresolved issues to supervisors or specialized teams as needed
  

• Provide product information, availability, and pricing details as requested
  

• Proactively follow up on customer service requests or open cases
  

• Maintain performance metrics (e.g., response time, resolution rate, satisfaction scores)
  

• High school diploma or equivalent; associate or bachelor's degree preferred
  

• 1–2 years of experience in customer service, call center, or help desk roles
  

• Excellent verbal and written communication skills
  

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM tools (e.g., Zendesk, Salesforce) is a plus
  

• Ability to remain calm under pressure and handle high-volume inquiries
  

• Strong problem-solving and conflict-resolution skills
  

• Comfortable working independently in a remote setting with minimal supervision
  

• Bilingual in English and Spanish, Chinese, or Vietnamese is a plus
  

• Reliable internet connection and a distraction-free home workspace
  

$18 – $22 per hour , based on experience

( Approximately $37,000 – $45,000 annually )

• Fully remote position with paid virtual training
  

• Health, dental, and vision insurance
  

• Paid time off (PTO) and holidays
  

• 401(k) retirement plan with employer match
  

• Performance bonuses and incentives
  

• Employee discount program
  

• Growth and advancement opportunities
  

• Supportive and inclusive remote work culture
  

• Full-time, Monday to Friday
  

• Core business hours (Central Time Zone preferred)
  

• Occasional evening or weekend coverage may be required based on call volume
  

At North Food Group , our customers are the heart of what we do. As a Remote Customer Service Representative , you’ll play a vital role in ensuring their satisfaction while working from the comfort of your home. We offer stability, flexibility, and a positive, team-oriented environment that supports your professional growth.

North Food Group is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive, respectful workplace for all.

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