Job Description
Union Plus
Fulfillment & Program Support Specialist
Based in Washington, DC
Location: Washington, DC
In-office, with limited remote work
Full-time
Reports to: Administrative Director
Fulfillment Responsibilities
- Responsible for bulk leader fulfillment, including fulfilling, shipping via UPS or USPS and closing the UPS file daily.
- Responsible for approving orders within 24 – 48 hours
- Responsible for transferring materials from fulfillment vendor to UP to ensure adequate inventory for in-house fulfillment
- Responsible for contacting leaders who order literature to confirm contact information, email, mobile and website information. Also responsible for encouraging leaders to order Tier One program materials.
- Responsible for updating NetSuite via phone calls to leaders, returns and website information
- Responsible for meeting the fulfillment standards and goals set annually by UP
- Responsible for convention display packing, shipment, tracking and unpacking
- Responsible for assisting with collation of meeting or convention packets as needed
- Responsible for data entry in database for received items, transferred items and items to be killed or destroyed.
- Responsible for logging and handling returned materials
Mailroom and Fax Processing Responsibilities
- Responsible for keeping the mailroom organized and stocked as needed
- Responsible for being a back-up to the Customer Service Specialist for receiving and sorting incoming mail, placing mail in staff mailbox folders
- Responsible for forwarding to UP staff that is working remotely, via scan or UPS, USPS or other carrier.
- Responsible for monitoring UP fax machine for incoming faxes and distributing to UP staff as appropriate.
Receptionist Responsibilities
- Responsible for covering daily receptionist lunch breaks and vacations
- Responsible for consistently courteous, professional and dependable phone receptionist coverage, including screening calls, probing to ensure appropriate call direction, conveying accurate information to callers and discreetly paging staff as needed.
- Responsible for greeting visitors and notifying staff of their arrival.
- Responsible for handling package delivery including logging all deliveries; notifying recipients or secretaries of packages
- Responsible for prompt processing and distribution of incoming mail including sorting, opening and date stamping non-specific addressed mail
- Responsible for maintenance of the USPS Business Reply Mail Distribution and Account Balance
- Responsible for arranging for courier pickups and deliveries; maintaining accurate courier log
General Clerk Responsibilities
- Responsible for assisting Administrative Director with office and kitchen supply orders and stocking supply shelves.
- Responsible for daily metering of mail brought to the mail room including the printing and mailing of monthly MAP invoices .
- Responsible for being the back-up to the Administrative Director to update postage meter, replenish postage meter funds and other hardware maintenance
- As requested, responsible for assisting with replenishing ink cartridges and other hardware maintenance for all office copiers and fax machines
- Responsible for assisting departments with clerical work as time permits and as assigned by direct manager.
- Responsible for other duties as assigned.
Mortgage Assistance Program and Grant Responsibilities
- Responsible for ensuring Senior Benefits Manager receives Mortgage Assistance Program (MAP) claim packages and Program Assistant receives all Veteran’s Grants (VG) claim packages on a timely basis by distributing MAP and VG grants claim packages received by mail by scanning/email, UPS, USPS or other carrier.
- Responsible for processing basic grant information during peak volume periods, when needed.
Miscellaneous Responsibilities
- As requested, responsible for assisting Marketing and Program Managers with mailings.
Position Requirements
- This is a time-sensitive position requiring dependability and punctuality
- Must be able to lift boxes weighing 50 lbs., lift and reach overhead
- High level of accuracy and speed in data entry
- Good verbal communication
- Good telephone and customer service skills
- Knowledge of unions and union program participation or ability to learn detailed information
- Knowledge of UP programs or ability to learn detailed information and use computer- based tools to access information
- Mid-level computer skills, including software, the internet and relational database
- This position is not eligible for the compressed work schedule
Salary : $50K
Benefits: Pension, 401(k), Paid Healthcare, FSA, Holidays
To Apply:
Candidates can send résumés to RESUMES@unionplus.org
WHEN APPLYING: Be sure to indicate that you saw this information at .
Job Tags
Holiday work, Full time, Remote job, Work visa,