Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Mobile Banking Services Department. With the ethos 'With a new dawn comes your Next Job!', we strive to connect dedicated professionals with leading companies in the financial sector. In this crucial role, you will provide top-notch support to Italian-speaking customers, assisting them with inquiries related to mobile banking features, transactions, and account management. If you have a strong background in customer service and are excited about helping others navigate banking solutions in a digital environment, we would love to hear from you! Responsibilities Deliver outstanding customer support to Italian-speaking clients regarding mobile banking services. Assist customers with inquiries related to app features, transactions, and account management. Resolve customer issues and complaints in a timely and professional manner. Document customer interactions accurately and efficiently in the customer management system. Collaborate with technical teams to address and escalate issues as necessary. Stay updated on banking regulations and mobile banking enhancements to provide informed support. Contribute to a positive customer experience by providing clear and effective communication. Requirements Fluency in Italian and English, both written and spoken. Experience in customer service, preferably in banking or financial services. Strong communication and interpersonal skills aimed at delivering excellent customer experiences. Ability to handle sensitive customer information with confidentiality and professionalism. Knowledge of mobile banking applications and financial products is a plus. Capable of working in a fast-paced environment and juggling multiple priorities. A positive attitude and a dedication to helping customers succeed in their banking needs. Patrique Mercier Recruitment PT
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