GEICO is seeking an accomplished, customer-obsessed, and results-oriented Senior Product Manager to drive our contact center transformation initiatives. This role will lead the development and implementation of advanced contact center solutions, focusing on intelligent routing, workflow automation, and enhanced agent experiences across all lines of business. The ideal candidate will combine deep contact center expertise with strong technical acumen in cloud platforms and AI/ML technologies.
As a Senior Product Manager, you will play a key role in shaping the evolution of GEICO's contact center capabilities and customer experience strategy. You will be responsible for leading product strategy, driving the development and execution of product roadmaps, and ensuring that our solutions meet the needs of both our customers and business stakeholders while driving operational efficiency. You will collaborate closely with cross-functional teams, including engineering, design, operations, and business leaders to deliver high-impact products that drive business growth and customer satisfaction. You must be comfortable influencing at all levels of the organization.
Job Responsibilities
Basic Qualifications
Preferred Qualifications
The ideal candidate will combine deep contact center expertise with strong technical acumen, demonstrating the ability to drive innovation while maintaining operational excellence across complex enterprise environments.
Annual Salary
$146,575.00 - $229,600.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
#J-18808-Ljbffr...the nation with various forms of life and health insurance, mortgage protection, and financial... ...Virtual as well as in-person training. Work with warm leads from families who have requested... ...self-motivated and can work from their home either part-time or full-time to protect...
...Representative Travel Required : None Clearance Required : None What You Will Do: The Call Center / Customer Service Representative Healthcare is an extension of a clients business office staff. Representatives are responsible for taking in-...
...Description FDR Financial Group is offering a full-time remote Summer Internship opportunity for Entry-Level Software Engineering enthusiasts in the Financial Services industry. As a Summer Intern, you will have the chance to gain hands-on experience in software development...
**Overview****Responsibilities:**At Office Depot and Office Max, this position liaises between store and delivery drivers enroute.; Coordinates paperwork and enters orders into a computer system.; Follows-up on overdue accounts.; Notifies customers when orders are ready...
...Home Nightly Intermodal Owner Operators & Contract Truck Drivers. Genesis Intermodal, LLC provides superior service to our customers in the southern west and east of the United States. We are dedicated and work diligently to maintain the highest level of customer...