Job Description

Payrate: $ 66.00 - $67.00 / hr. Position's Contributions to Work Group: Engage in discovery and research of voice of customer, customer needs, analytics, and requirements across industries and customer roles to deliver an end-to-end, holistic customer experience Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture Partner with Sr. Architects to integrate roadmaps with application product plans to drive towards common, unified experiences to drive adoption Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making Strong passion and hands-on technical experience. Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc. Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions Effectively collaborate with other eBusiness CX architects, technical architects and data/content owners to define elements needed to deliver the experience Participate in establishing design guidelines (DEG) and best practices (design strategies) to be used across ecosystem; support auditors to govern design guidelines Stay current with innovative improvements/processes available in the larger world of experience design Typical task breakdown: Typical groups this position will interact with include business partners responsible for individual elements of a customers' experience (product groups, content area, etc) as well as vendors hired by these business partners. In addition, this position will work directly with dealers and end customers. These interactions stretch across the entirety of Company's business model and organization. This position may have direct relationships with Global Product Owners (GPO), Marketing/Product Support Managers, and Directors of various organizations, both internal and external. The position is challenged to identify problems quickly and correctly, some which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. Communications for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible. Education & Experience Required: Position requires a four-year degree from an accredited college or university plus 8-10 yrs experience Technical Skills: 5+ years' UX/UI experience designing ecommerce for Desktop, tablet and mobile. Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments 3+ years of experience with Figma Experience working specifically on B2B ecommerce cart enhancements, check out, purchasing, and post-purchasing user experience 1+ year of experience working in Google Analytics Experience working with a design system Pay Transparency: The typical base pay for this role across the U.S. is: $ 66.00 - $67.00 / hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Fulltime employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi's use of AI technology including calls from an AI Voice Recruiter. #AditiConsulting Aditi Consulting

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